Shipping policy
All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Help! Where is my package?
Sometimes there are delays at the post office due to COVID-19 and winter/storm seasons.
All packages are shipped using USPS. Once a package leaves my possession and is scanned into the USPS network, I am no longer liable for/aware of your packages location. In the event of a delayed delivery/attempted delivery, please contact your local USPS to arrange a pick up or repeat delivery. I cannot request repeat deliveries on your behalf.
If for some reason you cannot locate your package, please contact your local branch of USPS to inquire about your packages location. More often than not it is 1) scanned as delivered too early, 2) placed in a neighbors mailbox, 3) placed in a different drop area than your mailbox, or, 4) delayed in transit without being scanned.
As per the USPS website - with your tracking number provided with your shipping confirmation, you should contact your USPS branch to inquire with the mail carrier on where the package was left. In the event that your package is LOST IN TRANSIT, please file a Missing Mail Claim with USPS, and email a copy of the USPS confirmation that it has been lost in transit.
Please always double check your address is correct at the time of ordering! If you notice it is wrong, please send me an email ASAP so that I can update your info!
If your order is confirmed missing after being delivered, I will do my best to get you a replacement!